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Privacy Policy
Who we are
This Privacy Policy describes how Helyaa (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.helyaa.com (the “Website”).
By using this Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our Website or make a purchase, we may collect the following types of personal data:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Payment details (via secure payment gateways — not stored on our servers)
- IP address, browser type, and device information
- Any other information you provide voluntarily (e.g., messages or comments)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your order or customer support inquiries
- Send you promotional or marketing emails (only if you opt-in)
- Improve our Website and customer experience
- Prevent fraud and secure transactions
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We only share your data with trusted third-party service providers when necessary for:
- Payment processing (e.g., PayPal or other gateways)
- Shipping and delivery
- Website analytics (e.g., Google Analytics)
- Email newsletters (e.g., Mailchimp)
Each provider is required to protect your data and only use it for specific services.
4. Cookies
We use cookies to:
- Understand user behavior and traffic on our site
- Save your cart items and preferences
- Improve your shopping experience
You can control or disable cookies in your browser settings.
5. Security of Your Information
We take reasonable measures to protect your personal data through secure servers, SSL encryption, and secure payment gateways.
However, no method of transmission over the internet is 100% secure. By using this Website, you acknowledge that you do so at your own risk.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at:
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for accounting and legal requirements.
8. Third-Party Links
Our Website may contain links to external websites (e.g., Instagram). We are not responsible for the privacy practices of those websites.
9. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe we have received such data, please contact us for immediate removal.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
📍 AGADIR, Morocco
